Kachingo Privacy Policy

We at Kachingo Casino are committed to protecting your personal data and respecting your privacy at every stage of your journey with us. This privacy policy explains how we collect, use, store and protect your information when you register, log in, deposit, play or withdraw funds through our platform. By creating an account and using Kachingo, you agree to the practices described below. Kachingo Casino is operated by AG Communications Limited (trading as Aspire Global Limited), Quantum House, 75 Abate Rigord Street, Ta' Xbiex XBX 1120, Malta, with the brand owned by Exit 42 Limited. We operate under licence from the UK Gambling Commission (39483 / 039483-R-319409-018) and the Malta Gaming Authority, and we comply with applicable data protection laws, including UK GDPR.

Information We Collect

When you complete the Kachingo register process, we collect certain personal details necessary to open and maintain your account. We also gather information automatically as you interact with our site and our Kachingo casino app.

• We collect identity details such as your full name, date of birth, address and contact information when you register.
• We record payment information when you make a Kachingo deposit or request a Kachingo withdrawal, including the payment method used, such as Visa, Mastercard, PayPal, Trustly, Skrill or bank transfer.
• We store your Kachingo login credentials securely, along with device and browser data used each time you access your account.
• We track your gameplay activity across our Kachingo slots, live casino and bingo products to ensure fair play and compliance with responsible gambling requirements.
• We may collect data related to your use of promotional offers, including any Kachingo bonus code or Kachingo promo code applied to your account.
• We keep records of your communications with our customer support team via LiveChat, email or social media channels.

Verification Data

To comply with our licensing obligations, we require identity and payment verification documents before processing your first Kachingo casino withdrawal. This process typically takes 24-48 hours and may involve additional checks on the source of funds. We retain these documents securely for as long as required under UK and Maltese gambling regulations.

How We Use Your Information

Our privacy policy explains that we use your personal data solely for legitimate business purposes connected with operating Kachingo Casino and providing you with a safe gaming environment.

• We use your data to verify your identity, age and location before you can access our Kachingo slot games or live casino products.
• We process your payment details to manage deposits and withdrawals, including calculating applicable Kachingo casino withdrawal time based on your chosen method.
• We use your gameplay history to award loyalty benefits, such as our Daily Spin Frenzy, and to determine eligibility for a Kachingo no deposit bonus or other promotional offers.
• We analyse account activity to detect fraud, prevent money laundering and protect vulnerable customers in line with responsible gambling requirements.
• We may use your contact details to send you marketing communications about our Kachingo bonus offers, provided you have given consent, which you can withdraw at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website and within our Kachingo casino app. Cookies help us remember your preferences, keep you securely logged in during a Kachingo login session, and understand how players interact with our Kachingo slot machine games. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our platform.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate Kachingo Casino effectively.

• We share data with payment providers such as PayPal, Trustly, Skrill and MuchBetter to process your Kachingo deposit and withdrawal requests.
• We work with game providers, including Pragmatic Play, Evolution, NetEnt and other studios, who may receive limited gameplay data to deliver our slots, live casino and jackpot titles.
• We may disclose information to regulatory authorities, including the UK Gambling Commission and the Malta Gaming Authority, as required by law.
• We share data with fraud prevention and identity verification services to protect our customers and comply with our licensing obligations.
• We may share information with professional advisors, auditors or law enforcement agencies where legally obligated to do so.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Our servers use encryption protocols to safeguard sensitive information, including payment details submitted during a Kachingo casino bonus claim or standard transaction. While we take every reasonable precaution, no method of electronic storage or transmission is completely secure, and we encourage you to use a strong, unique password for your account.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations under our UK Gambling Commission and Malta Gaming Authority licences. Typically, we keep account and transaction records for a minimum period required by gambling regulations, after which data is securely deleted or anonymised unless further retention is legally required.

Your Rights

As a data subject, you have several rights regarding your personal information, and we are committed to respecting them fully.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information in your Kachingo account.
• You can request that we erase your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You may request a copy of your data in a portable format where technically feasible.
• You can withdraw consent for marketing communications at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at support@kachingo.com, and we will respond within the timeframe required by applicable data protection law.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and we take steps to verify age during the Kachingo register process. If we discover that we have inadvertently collected data from an underage individual, we will delete it promptly.

International Data Transfers

As we operate across multiple jurisdictions, your data may be transferred to and processed in countries outside the United Kingdom or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in line with UK GDPR requirements.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will notify you of material changes through our website or via email, and we encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this privacy policy, our data protection practices, or how we handle your information in connection with your Kachingo login, Kachingo deposit or Kachingo withdrawal activity, please contact our support team at support@kachingo.com or through LiveChat, available daily between 06:00 and 22:00 GMT.